Contact
Talk to the CROC team
Scope 24×7 coverage, walk Chain Monitor, or escalate an active concern. Every inquiry is reviewed by the ops team.
- 1 business day
- Secure intake
- Analyst follow-up
Secure intake
Open a channel
Share enough context for the right CROC contact to follow up with a scoped next step.
Live
Intake online
Watch floor is standing by
- Every inquiry is reviewed by the CROC team
- Existing clients: use your escalation channel for live incidents
- New coverage requests get a scoped follow-up call
Direct email
crocteam@thecroc.ai
- Encrypted inbox
- Best for docs & briefs
Response window
Reply within one business day
- Same-day for urgent flags
- Timezone-aware handoff
Active incident
Flag urgency in your message
- Existing clients: use escalation first
- Mark inquiry as Active incident
What happens next
From intake to scoped follow-up
01
Intake received
Your message lands in the secure CROC queue.
02
Ops triage
The right lead reviews stack, coverage need, and urgency.
03
Scoped reply
You get a concrete next step: call, demo, or coverage plan.